Contact
Talk to e-pick – online or over the counter
Questions about an order, a redeem or the condition of a card? Email us and a person will answer. And if you are in the Netherlands, our card shop in central Rotterdam is open now, with a second store opening in Amsterdam later this year.
Last updated:
Email support
Pick the channel that matches your question — it reaches the right team faster. If the wrong card arrives, a photo would be appreciated so we can resolve it quickly.
Orders & redeems
Delivery status, redeem requests, shipping fees, damaged or incorrect items.
info@e-pick.xyzReplies within one business dayRotterdam store
Stock checks, card reservations, and selling or trading your collection to us.
info@e-pick.xyzAnswered during opening hoursBusiness & press
Partnerships, wholesale, media requests and event collaborations.
info@e-pick.xyzMurasaki B.V.Discord
Support, pull talk, box drops and release news — our team answers questions in the server too.
discord.gg/epick-xyzSupport and community in one placeDamage in transit vs card condition
These are two different things, and they are handled differently. Which one applies decides what we can do for you.
Damaged in transit
The card left us in the condition we listed, but arrived bent, creased or wet — or the parcel itself was opened or crushed.
Until the parcel is handed to you, the risk sits with us. We send the card out again as quickly as we can, and you do not have to prove how the damage happened.
Email info@e-pick.xyz with your tracking number and a photoCondition of the card itself
We ship sealed new product as well as pre-owned single cards. Singles are Near Mint or Lightly Played, and the grade of each individual card is shown on its detail popup before you redeem it.
So if a card reaches you below the grade shown on its popup, or is not the card you asked for, something went wrong on our side and we will put it right. We grade against TCGplayer's Card Condition Guide.
Check the card detail popup for the exact gradeOur stores
e-pick started online, but you can now handle the cards in person. Rotterdam is open today; Amsterdam follows later this year.
Open now
e-pick Rotterdam
Karel Doormanstraat 3323012 GP RotterdamZuid-Holland, Netherlands
| Monday | Closed |
|---|---|
| Tuesday – Friday | 11:00 – 19:00 |
| Saturday | 11:00 – 18:00 |
| Sunday | 12:00 – 17:00 |
What you can do in store
- Browse Pokémon, One Piece and Dragon Ball singles by hand
- Bring your collection in — we authenticate it and can buy it from you
- Ask our staff about condition grading and authenticity
Picking up cards you pulled on e-pick
If you have asked for cards to be shipped on e-pick.xyz and would rather collect them here, we accommodate that where we can — but the cards are not always in the store yet. Always email info@e-pick.xyz before you travel, so we can confirm.
Opening 2026
e-pick Amsterdam
Our second Dutch store opens in Amsterdam later this year — same counter, same buy-ins, same shelves of singles, slabs and sealed product. The address and opening date are being finalised now.
- Full address and opening hours: announced before opening
- Opening week events and drops: announced on our socials and Discord
- Selling or trading a large collection? Email us ahead of the opening
Getting to the Rotterdam store
- By train: Rotterdam Centraal is about a 7-minute walk. Leave via the south exit and head down Kruisplein towards the Lijnbaan area.
- By metro: Stations Kruisplein and Beurs are both within walking distance.
- By tram: Stop Kruisplein, a few minutes away on foot.
- By car: Paid parking garages around Lijnbaan and Schouwburgplein. Street parking in the centre is metered.
Company details
e-pick is operated by Murasaki B.V., registered in the Netherlands.
| Trade name | e-pick |
|---|---|
| Legal entity | Murasaki B.V. |
| Registered address | Waldorpstraat 5, 2521 CA Den Haag, Netherlands |
| Store addresses | Karel Doormanstraat 332, 3012 GP Rotterdam, NetherlandsAmsterdam — address announced before opening |
| General enquiries | info@e-pick.xyz |
| VAT number | NL862874889B01 |
Before you email us
Most questions are already answered on the FAQ — shipping times, fees, redeem limits and how we grade condition.